Shipping & Order Information

We aim to make the ordering and delivery process as smooth and transparent as possible. Below you'll find everything you need to know about placing your order, shipping timelines, and payment options.

📦 Order Processing Time

  • Orders are processed within 1–3 working days.

  • During weekdays, processing usually takes 1 day.

  • Orders placed on Friday evenings or weekends may require additional time.

đźšš Delivery Timeline

  • Once processed, your order is dispatched.

  • Average delivery time is 8–12 working days depending on your location.

⚠️ Note: Like many online shops, we may experience delays due to high volume or global issues like the COVID-19 pandemic. We appreciate your patience.

🛍️ Placing an Order

The ordering process is simple:

  1. Go to the product page.

  2. Click the black “Add to Cart” button.

  3. Once added, proceed to checkout where you can:

    • Confirm your shipping address

    • Note: Shipping is always free – no hidden fees!

Click “Proceed to Payment” to move on.

đź’ł Payment Options

All transactions are processed securely using SSL-encryption. You can choose from the following methods:

  • Klarna (Buy now, pay later)

  • Credit Card (AMEX, Mastercard, Maestro, Visa)

  • PayPal

  • EPS

  • Sofort/Immediate Transfer

After selecting your payment method, click “Complete Order” and follow the instructions to finish your purchase.

đź’¬ If you experience any issues during checkout, feel free to reach out to our support team.

đźšš Shipping Costs

We are proud to offer free shipping on every order — with no minimum purchase required.
Your items will be delivered directly to your doorstep at no extra charge.

🌍 Why Shipping May Take Longer

To keep our prices fair and reduce environmental impact, we bundle orders and ship them once minimum volume is reached.
This allows us to:

  • Offer better prices

  • Reduce emissions

  • Improve efficiency

We appreciate your understanding and support in building a better, greener future.

đź’ˇ Want your order shipped today? Contact us via email and our service team will help find the best solution.

Below you will find the average deliverytime for all our packages:

-Once an order is placed, we take 1 - 3 working days to process the order. During the week it takes one working day, but if you order on a Friday evening or at the weekend it may take a little longer.

- Once your order has been processed, it will be dispatched and delivery takes an average of 8 - 12 working days.

We strive to make the ordering
and delivery process
as easy as possible for our customers. However, if you have any
questions or further concerns, please do not hesitate to contact our customer
service team. Below we explain how your order will be processed and delivered.

Placing an order

The ordering processat Shop name is as simple as possible. First, you need to go to the product page and add the productyou want to your shoppingcart. To do this, clickon the black "Add tocart" button.

Placing an order The ordering process at Shop name is as simple as possible. First, you need to go to the product page and add the product you want to your shopping cart. To do this, click on the black "Add to cart" button.

On the "Dispatch" page you have the opportunity to check the address data you have entered. It is also pointed out that every shipment is sent completely free of charge. As a token of our appreciation to our customers, we always pay the shipping and delivery costs. You can now proceed by clicking on the "Proceed to payment" box.

In the payment options you have the choice between different payment methods. At hellostella.com, all payment options are SSL-encrypted, which means you can always rely on a secure payment environment.

- Klarna (deferred payment)

- Credit card (AMEX, Mastercard, Maestro, Visa)

- Paypal account

- EPS

- Immediately


Once you have selected the correct payment method, you will need to click on the "Complete Order" box and you will be redirected to your chosen payment method. Follow the instructions on this page to complete your order. In the unlikely event that you have any problems with your order, you can always contact us.

Shipping costs

We cover the shipping costs for every order. All of our products are delivered to your door 100% free of charge. There is also no minimum order quantity required.

Shipping your order
Have you found the perfect look or accessory on our website? Then you want to enjoy it as soon as possible! That's why we make sure your order is processed and shipped as quickly as possible.

To ensure that we can charge fair prices for our products, we have chosen to collect parcels in large quantities and ship them all at once once we have reached our minimum quantity. We hope for your understanding and willingness to help us create a better and healthier world.

Please note: Like many other online shops, we are very busy and there may be delays due to the Corona crisis. Please take this into account when placing your order. We will do our best to ship your order as quickly as possible.


To ensure your order is dispatched today, please contact us by email. Our service team will be happy to advise you on the right solution.